Policies
Check-in and Check-out Times
Check-in time is 3pm and check-out time is 11:00 am. We are pleased to offer luggage storage outside of check in and check out times.
Deposit and Cancellation Policy
Since we are a small boutique property, each booking impacts our inventory, and we continually aspire to provide an exceptional experience to all our guests. To ensure that we maintain our standards, we require a 100% reservation deposit to confirm your reservation. If you are making a Reservation using a Gift or Accommodations Certificate, please call the hotel directly (unless otherwise specified on the gift certificate).
Cancellations made less than 14 days of the arrival date are not refundable.
Pet Policy
Townhouse K is our only accommodation where a pet is permitted. A direct call to reservations is necessary to reserve for a pet. There is a $50/night/pet fee applied at check in.
Smoking Policy
Geneva On The Lake and all indoor facilities are Non-Smoking, although we do offer a designated outdoor smoking area. Please note that a $500.00 smoking fee will apply to any room in which smoking occurs.
Privacy Policy
At Geneva On The Lake we are committed to respecting your privacy. You can read more about our privacy policies here.
Donations
As you might imagine, we receive many requests each year for charitable donations. Please mail donation requests on the letterhead of your organization to Geneva On The Lake or call with questions. We review each request upon receipt and will get back to you as soon as possible.
Careers
We are continuously accepting applications. Many of our job openings are listed here.
Call or stop in to our front desk to pick up an application.
Health & Safety
Geneva On The Lake is committed to the health and safety of both our guests and our staff.
Daily housekeeping is provided to guests staying two or more nights.
Special attention is also given to our communal areas and hand sanitizer is available throughout the property.
ADA Website Compliance
Our goal is to provide a wonderful experience in the desirable location of Geneva, New York. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you. Please note that our property is a historic building and has no accessibility features.
1001 Lochland Road
Geneva, New York 14456
315-789-7190
We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://genevaonthelake.com/ regardless of device type and whether an individual requires assistive technology. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at frontdesk@genevaonthelake.com
Bed and Breakfast Website Accessibility Features
This inn’s website for Geneva On The Lake is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:
Navigation Shortcuts
Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.
Structured, Semantic Markup
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
Images Visibility
All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.
Standards Compliance
The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.
Accessibility References
- Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
- Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.