“We couldn’t have asked for a more Inviting, intimate or beautiful place to spend our Anniversary. We were engaged in Venice, Honeymooned throughout Italy. Love all things Italian – now we’ve found our own little Italian oasis in Upstate N.Y. – Gracias!”

“Thank you for a fabulous stay at your Geneva On The Lake Hotel. Everything was perfect, from the exceptional setting, beautiful room, and attentive staff. We would like to especially compliment Joan, Carole and Jonathan for their help and recommendations. They were awesome. We had perfect weather during our stay and really enjoyed your hotel and the Finger Lakes area. It could not have been any better and we will return.”

“Lovely – a little bit of heaven on earth. Geneva On The Lake is an absolute gem.”

“Love, love, love Geneva On The Lake!”

“A venerable hotel in quiet and rural setting very close up to the lake. Lovely views from the terrace. The hotel room was extremely delicious old-fashioned great style. The hotel allowed us to land by helicopter in the garden. Friendly owners.”

Dear Geneva Staff,

Thank you for a relaxing, delicious two days. We have come in spring now winter – We’ll come back summer & fall.

“Thank you for making our honeymoon last year & now our 1st wedding anniversary such a wonderful experience. Love staying here. It has become our special place.”

“Best hospitality – starting with Kathy on the phone when I made the reservation. All food was excellent! Truly the best service we have encountered anywhere!!”

“It is obvious from the congeniality and professionalism of each and every staff member, that all efforts are successful in promoting a “family “of staff – This is a priceless value-added plus to our stay here. Also of note the impeccably kept grounds.”

Hi Chris.

We had such a wonderful time.  We both have said several times since Friday that everything was just PERFECT and we couldn’t have imagined that it could have been better in ANY way.  Thank you so much for taking care of us.  You and the staff were just incredible!  And, we’re already planning our next trip up! 🙂  We also received so many compliments on the service and the food.  Amazing!

“Geneva On The Lake is truly a gem and is a highlight of our travel experiences…The property is spectacular, and as impressive, is your staff.”

“Our suite was beyond words and only surpassed by your hospitality, that of your staff, and the delicious food.”

“The furnishings and decoration were impeccable. Atmosphere, presentation & taste were all divine. The piano music was over the top, making the entire experience 5 star.”

“In a world of competition for just about everything, Geneva On The Lake has the formula for success: simply delight the customer.”

Dear Mr. Schickel,

We would like to thank you for the wonderful visit we had celebrating our 40th Anniversary. Our son, Erik, enjoyed when you came to our table and asked about the pool. He felt very welcomed. Your kindness and thoughtfulness was appreciated and will always be remembered. Thank you from the bottom of our hearts for making our anniversary so special!

“My husband and I have traveled extensively and we have never come across the combination of elegance, wonderful service and most importantly the friendliness of a staff such as yours…From the moment we pulled onto the property until we left, everything was absolutely perfect.”

“Amazing attention to requests made on phone at time of reservation – for special food (scallops). Caring service to every request. Your desire to make our stay perfect. Dinner in room served professionally with grace. Beautiful experience. Thank you.”

“The hotel is like a European Resort.  Very few American Hotels know how to run their facilities as well…Only 2 other U.S. Hotels equal yours (The Grove Park Inn and the Algonquin).  We will definitely be back!”

“After two days of being treated like royalty … From the moment we checked in to the moment we exited the driveway at Geneva On The Lake, we both experienced European elegance for which your resort is noted.”

“We really love Geneva on the Lake with the beautiful grounds & all the magical old world flavor. Great staff! We felt as though we were in Europe. Thank you so much for a Great experience!”

“From the moment we arrived, you made us feel like honored guests and also right at home.”

“Our son attends McGill in Montreal, Canada and we saw this very nice article in their major newspaper. We are local Genevans but stayed at your hotel 30 years ago on our honeymoon first night. Recently we stayed to celebrate our 30th anniversary. It brought back special memories. Thank you!”

“Thank you to all the staff for making our stay more than perfect.  I commend Mr. Schickel for being able to accomplish the impossible and that is maintaining a formal, professional ambiance while at the same time providing personal and down to earth service.  Everyone is so nice!”

“The room was wonderful, the food superb and the grounds, and view divine. It helped us remember days on Lake Como and in Portofino.”

Dear Mr. Schickel,

We thank you for your wonderful and caring decision to move us from room F2B to the Library Suite. It made our last two nights very special.  We will always remember your generous hospitality.

“You and your staff are very kind and professional and are providing a level of guest service that is rarely encountered these days. I would recommend Geneva On the Lake to anyone and plan to stay again VERY soon!”

“I will remember those beautiful bird songs in the rain, the boat and croquet we enjoyed and the elegance of the meals.”

“Einstein once said, ‘God is in the details’…It was certainly your attention to the details that made it all perfect and as you so aptly put it – MAGICAL…It is surely a day we will cherish and fondly think of you and your devoted staff.”

“We have stayed in many places around the world but seldom have we found a home away from home…We will be back.”

To whom it may concern,

I recently visited your establishment with a friend and I wanted to tell you what a wonderful visit we had with your employee, Alexa.  Being in the restaurant/catering business myself I was very impressed with the knowledge that this young woman had in regards to the facility and surrounding area.  I compliment you on “grooming” your employees in such a manner that they take pride in their place of work.  We only stopped in for a glass of wine because we were just out for a ride, however we certainly hope to make it back in the future for dinner and maybe a stay.

“Love the live music. Nice to talk to Bill. The beautiful view, the peace & quiet and old-fashioned, non-commercial service.”

Bill,

Thank you for a Wonderful Honeymoon – Everything was Absolutely Superb and the service defines “Hand and Foot”!  This place has old world elegance that is so rare to find today, and we hope to make this the first of many stays.

“The view is as beautiful as Grand Canal in Venice or that of the Ritz in Paris, just breathtaking!”

“I felt like I was in the Italian Lake District, especially when looking east over the poplars and pool to the lake!”

Dear Chef Carl,

Hello! Dinner was fabulous; we loved every morsel. The vegan entrée you prepared for me was beautiful, and delicious. How did you crisp – up the broccoli and cauliflower which topped the squash? It was extraordinary.

“What a lovely corner of the world!  Everything – grounds, dining, ambiance, music!!!!, chess, food, service, pool, “scenery”, amenities + wine, and on and on.  Have been coming for years!  Just keep doing what you’re doing Bill, Carole & Joan…and please keep the music. ”

“You have thought of everything! We really enjoyed the grounds – so peaceful.
Everything is beautiful, all the staff are so kind. The food is spectacular.”

“There may not be enough superlatives in existence to describe Geneva On The Lake … The setting, the food and especially the people were gracious and elegant with a relaxed ease that was welcoming and deeply enjoyable … True elegance is a quality not seen often in this rushed world: Geneva On The Lake embodies it … You provided a restful interlude that allowed everyone to relax and delight in one another and the environment … Even the teenagers of the family said they were ‘awed’ … You made arranging a dinner party from 400 miles away simple … I know everyone will be judging any food eaten out by the Geneva On The Lake standard from now on.”

“The food was beyond marvelous!”

Dear Mr. Schickel,

This note is long overdue, but holds much appreciation & gratitude for our lovely stay at Geneva on the Lake.  From our arrival to our departure it was picture perfect.  You and your staff are incredible and could not have been more accommodating, not to mention the fantastic food!!  A trip we will remember.  So glad to have met the Geneva on the Lake family.

“Everything lovely, grounds, hotel, etc. perfect portion size and flavor. Jason and all staff excellent! Jason and Andrew welcoming and efficient.”

“It was delightful in every way – our accommodations were beautiful and the welcome lovely and warm with beautiful flowers, Godiva chocolates, and champagne to greet us … Dinners, brunches, cocktail reception – each its own gourmet – and so very special was the exceptional and friendly service your staff provided … Our compliments in every respect!”

“I wanted to personally thank you for making my parents 50th Anniversary dinner a night they will never forget. Your staff was unbelievably kind, warm and generous to them, they were speechless! I can’t thank you enough for the hospitality that was given to them. Your place and staff are true gems of the Finger Lakes!” Many thanks –

Dear Mr. Schickel Chefs and Staff,

We hope you enjoy these chocolates as a small token of our appreciation for not only a safe and delicious experience for our daughter, but also for the professionalism and sincerity accompanying her meals.    N. F., Pennsylvania

“Dinner was excellent. The chocolate Decadence was very, very good. Young man who took our bags was very nice and provided a lot of information and showed us around the suite. Ambiance at dinner, music and candlelight made it very romantic. Can’t wait for lunches outside in the summer. Happy that the weather was nice enough to walk around.”

“The food was spectacular…I have had a five course meal in Paris that was not any better! The service was flawless.”

Dear Bill,

Thank you so much for your generosity in gifting my cousin Tom Martin with dinner on Saturday evening. It was a great surprise and overwhelmed us all! It meant a lot to Tom to be at Geneva on the Lake for his birthday. He has such wonderful memories of his time there in the kitchen (Mr. Martin was celebrating his 89th Birthday. He had worked in our kitchen until 4 years ago.)All of your staff greeted him so warmly and what a surprise to have the Parlor all set up in such a magnificent way for our celebration of Tom. Amber is superb. We all felt so pampered!! She also helped to make it a very special birthday for Tom.

P.S. Please tell your cook the dinners were fabulous!

“It can’t go without saying that the food was phenomenal, served by a staff that deserves the highest credit for excellence…There have been continual comments on the utter perfection of the entire reception.”

“I particularly enjoyed our meal in the dining room with staff and I know that Bill also thought that your hotel is lovely.”

 

“The care, attention, courtesy, kindness and professionalism of your staff made our post-graduation party the exemplary recognition of this milestone for our family … The service was excellent, the menu and food exquisite both in its quality but also its presentation and last but not least, the attentiveness of Chris …I can assure you that all who attended will unequivocally and unabashedly recommend Geneva On The Lake to everyone.”

“Dear Christine, Thank you so much for making our special day come true. It was exactly what we hoped for and you were wonderful in making all happen for us. Thank you again!”

Dear Carole:

Thank you so much for another fantastic trip to Geneva on the Lake!  . . . had a fabulous time and got much accomplished.  The staff was very attentive to our needs and did a great job throughout our stay.  The accommodations and food were amazing!

Please send our thanks to all the staff at Geneva on the Lake for a job well done.  We look forward to working with you again in the future.

“It can’t go without saying that the food was phenomenal, served by a staff that deserves the highest credit for excellence…There have been continual comments on the utter perfection of the entire reception.”

“We want to thank you for making Stephanie and Charlie’s reception so memorable … All our guests were very impressed with the beautiful setting and atmosphere that you created … We couldn’t have asked for more.”

Hi Chris.

We had such a wonderful time.  We both have said several times since Friday that everything was just PERFECT and we couldn’t have imagined that it could have been better in ANY way.  Thank you so much for taking care of us.  You and the staff were just incredible!  And, we’re already planning our next trip up! 🙂  We also received so many compliments on the service and the food.  Amazing!

Dear Chris,

Wow! Our Anniversary Celebration at Geneva On The Lake was unforgettable. From the warm hospitality of the staff to the stunning grounds, to the beautifully presented (and delicious) food, it was special in every way. Please extend our gratitude to all the staff with a special thanks to the chef for his wonderful touch.

“Not only was the day perfect but the gourmet cuisine, atmosphere, and pleasant staff were excellent … We can’t wait to celebrate all of our anniversaries at Geneva On The Lake … Thank you for helping us realize a ‘dream wedding.’”

“I cannot thank you enough for all the elegant touches and attention to detail to make my daughter’s wedding such a magical experience! Smart good taste in a genial and glorious setting is the memory I will treasure on this significant day.”

My husband and I wanted to have a small wedding but were constantly denied from other venues because our guest count was too low. Luckily, we found Geneva on the Lake to have our wedding. It was the perfect choice. The staff was very attentive, personable and caring. I cannot express enough how much I appreciate Chris, our wedding planner, and the others who helped during our wedding. I would recommend this venue to others looking for a romantic getaway, weekend trip, and even a reception area for a wedding. My highest remarks.

Chris,

Without you, your kindness, and all of your help, our Wedding would never have turned out as perfectly as it did!  You were such an amazing joy to work with and to get to know you was a true pleasure!  All the incredible work and coordinating you did, the wonderfully kind cards from you, Bill and the staff, the bottle of wine, packing and mailing all of our décor back to us. (and packed in such nice containers!)  Plus, all of your help with making sure my bouquet was picked up.  You are a Godsend!  You are just so incredible, everyone at Geneva on the Lake is, and we feel so immensely lucky to have found you and the oasis you over see.  We truly will never know how to thank you for all that you have done.

Our Wedding was beyond anything we could ever have imagined it to be!  We loved every single second of that absolutely magical day and we have you to thank for it going off without a hitch!  You are so very talented and Geneva on the Lake is so fortunate to have you!  Every bride and groom who gets married there and has you to guide them through the process and oversee their nuptials will be starting their lives together in paradise.

You were such an integral part of making our dream wedding come true. Without you we would have been lost and I will forever be eternally grateful to you and everyone at Geneva on the Lake, that gorgeous piece of perfect bliss.  With Extreme thanks.

“Having our wedding at Geneva On The Lake was like a dream. The ambiance of the inn and its gardens, combined with a fantastic and extremely professional staff, made the whole weekend absolutely perfect.”

“Our wedding day was like a dream. Everyone who attended is still talking about how perfect it was. It was absolutely beautiful in every way.”

“Hi Chris, You guys were the best! It was like a fairy tale wedding. My vision came to reality to the T! Thank you for being so kind and accommodating at all times! We will be back! I will send you pictures for sure!”

“We cannot thank you enough for making our daughter’s wedding like something right out of the movies … The grounds, the suites, and the meals were beyond words, but nothing could top the attention to detail shown by your staff.”

“Thanks for helping make my dream wedding a reality!”

“We want to thank Chris for her wonderful assistance, to our ensemble at the wedding yesterday! Chris made it all so easy for us, having the chairs set up (in a great shady location!) & even calling me in advance to check in!! We want you to know how much your help (& also that of a sweet young man who helped us carry our instruments & even moved our car!) meant to us !!”

“Your cheerful and professional manner made it a pleasure to work with you, Carole . . . Your response to my calls and requests was always prompt, and no detail was too small or too insignificant for you to address . . . you listened to our wants and needs and were extremely helpful in making suggestions to help achieve an atmosphere which contributed to the overall success of our meeting . . . The meeting was an overwhelming success, due in large part to the efforts of your employees who contributed their talent to ensure a comfortable stay, delicious meals and an effective meeting set up . . .The comments from the Partner group clearly indicate their satisfaction.”

“Legendary customer service is often discussed, but not always to be found in practice . . . However, during our recent stay, Chris proved that it does exist . . . The entire staff was superb . . . Chris went the extra mile.”

Mr. William Schickel:

We and our independent Directors were most pleased with your facilities, the excellent cuisine, and the capable service of your very attentive staff during the two evenings and one day we were with you for our Board meeting. You may call on us to encourage prospective guests who may be considering your accommodations at any time.

Dear Carole:

Thank you so much for another fantastic trip to Geneva on the Lake!  . . . had a fabulous time and got much accomplished.  The staff was very attentive to our needs and did a great job throughout our stay.  The accommodations and food were amazing!

Please send our thanks to all the staff at Geneva on the Lake for a job well done.  We look forward to working with you again in the future.

Dear Carole:

“On behalf of the six of us that spent the weekend at Geneva on the Lake this past weekend, I wanted to formally thank you and your incredible staff for providing us with such an amazing weekend. These retreats can be stressful, as we spend numerous hours discussing our business, successes, our failures, our goals, and the potential barriers to our goals. However, the entirety of your staff was so accommodating and friendly from the moment we arrived until the moment we left that it placed everyone at ease and allowed us to focus for the entire weekend. The accommodations at your hotel provided us with a great atmosphere. The food that you provided at breakfast, and lunch, and during the day so that we could snack during our meetings was excellent. It was so nice that you also provided options for those of us with dietary restrictions. We cannot say enough about how great of an experience you and your staff provided. We will certainly be back in the future for similar retreats, and we will certainly recommend Geneva on the Lake to others if the opportunity should arise. From the six of us, we wish you a happy, healthy and prosperous 2017.”

“Both you and your staff displayed a level of courtesy and helpfulness that excelled any I have previously encountered in all my years of conducting meetings.”

“Everything was PERFECT . . . Your resort is a genuine hit. One of the finest meetings I have ever attended and it made me proud to show off a world class resort that just so happens to be in my ‘backyard’. . . We were blown away by everything, the food is ‘off the charts’ great.”

“In a world of competition for just about everything, Geneva On the Lake has the formula for success: simply delight the customer . . . No titles or roles prevent your folks from doing whatever is necessary to meet his objective . . . The collective attitude demonstrates pride and loyalty . . . When the opportunity presents itself, we will be back!”

Dear Mr. Schickel:

Our law firm held it’s retreat at your resort in July. I wish to commend you and your staff on a wonderful experience. Virtually all of our needs were tended to during our three days at Geneva On The Lake. I wish you continued success and look forward to future stays at your fabulous resort.

“From sleeping accommodations, quality of food preparation and service including the DaVinci meeting facility, all those who attended were thoroughly impressed… a most peaceful atmosphere extremely conducive to very productive scientific discussions. The Geneva On The Lake resort is truly a national treasure.”

“I never give top scores, but I did today because you and your staff deserve them! . . . Everyone is delighted with our stay with you . . . It has contributed to unusually successful business meeting results.”

“From the moment we arrived, you made us feel like honored special guests and also right at home . . . The food service, the attention to detail, the meeting rooms, and of course, the beautiful guest rooms all contributed to both an enjoyable and productive meeting . . . You can be sure we will do it again.”

“Please accept my sincere appreciation for the elegant and professional manner in which you and your exceptionally capable staff accommodated our company’s senior management planning conference . . . Everything starting from the reservations to the personal attention to our detailed needs, to the exquisite cuisine, to the pure pleasure of lodging surrounded by the splendid Stickley furniture has certainly convinced me and my associates that you are more than deserving of your National reputation as “America’s Premiere Small Resort.”

“Our partners were extremely pleased with the accommodations and service they received last weekend during their retreat at your hotel . . . The atmosphere was relaxing, the food excellent, and the service exceptional.”

“The atmosphere, the service, and the food were all superb . . . We were profusely thanked by our guests for providing them with such accommodations . . . It is great to know that in these fast moving times, there are establishments who still subscribe to quality customer care and service.”

“I’ve heard nothing but great things from the managers that stayed there . . . You run a first class service operation that represents the type of customer focus we all strive for . . . You really pampered them and they enjoyed it.”

“I want to personally thank you for a wonderful weekend at Geneva On The Lake . . . I have had nothing but great responses back from the reps and their wives – they really enjoyed themselves . . . They too, said the service, food, and hospitality were wonderful.”

“Unfortunately, feedback many times is only available in a negative form . . . I am very pleased to tell you that the members of the Team management group are still savoring the delightful week we spent at your wonderful resort . . . Without exception, I have received glowing comments about the excellence of your staff, the beauty of your facility and the location, the quality of the food, the extraordinary attention to detail and the personalized service which each individual received . . . A refreshing experience in America . . . Our thoughts and appreciation will be of you and our wonderful experience at Geneva On the Lake.”

“Thanks to you and you staff for providing a fantastic environment for our team . . . The five star service and five star food make this experience memorable . . . The attitude that impresses me the most is ”What more can we do for you?”. . . The spirit provided by you and your staff translated to the team and allowed the team to think freely . . . The environment was relaxing . . . It took us away from the day to day stress in our jobs . . . Walking in the fresh air, and having the Lake in our view refreshed us in between sessions.”

“Thank you very much for making the Board of Directors Meeting such a great success . . . Everyone complimented everything at Geneva On The Lake . . . As we all know, that is very unusual; there is usually one person who has a negative remark to make about something . . . Not the case at Geneva On The Lake!”

“We lead strategic planning activities throughout the United States, and Geneva On The Lake is second to none in our experience.”